Shipping and Delivery
Have questions about shipping and delivery? We’re here to help! See below for information on these processes.
SHIPPING PRICING AND DELIVERY TIMEFRAMES
Delivery is FREE for all orders that are valued at AUD $150 or higher. Orders less than AUD $150 will be charged an AUD $9.50 delivery cost.
- Metro postage: 2-3 business days*
- Regional postage: 3-5 business days*
- New Zealand postage: 2-4 business days*
- International postage: 5-7 business days*
*Please note, due to the impacts of COVID 19, the above timeframes may be extended by 2-3 business days. We apologise for any inconvenience.
*These estimates are subject to change during peak periods as delivery and processing times may extend past regular timeframes. For real-time information, please contact the delivery service provider directly.
*Please note that online orders are only processed during the working week, not over weekends or on Australian public holidays.
DUTIES, CUSTOMS CHARGES AND FEES
International shipping will incur duties and taxes. These charges must be paid directly to the Customs Service of your country. Artesands do not hold the responsibility of paying these charges. You are liable for these charges.
We advise that you research the potential duties and import taxes associated with your country before purchasing anything from our online store. For further information, please contact your local customs office.
Please be aware that we are unable to ship to the following countries:
- Russian Federation
- United Arab Emirates
Although we are unable to ship directly to these locations, we do have distributors that may be able to assist in delivering to these countries. Please send us an email at firstname.lastname@example.org if this applies to you and our Customer Love team will try to provide a solution.