Lodge a Return

 

RETURNS POLICY

Policy:

If the swimwear you have purchased isn’t quite right, we offer your choice of a:

  • 110% Store Credit (no expiration). OR
  • Full refund*

 

*Refunds exclude shipping costs. These charges will not be refunded.

 

Items that fit the following criteria are eligible for a return:

  • Full priced (not marked with ‘FINAL SALE’)*
  • Ordered within the last 30 days.
  • In original condition, un-worn and un-washed with tags and hygiene label attached.


PLEASE NOTE : Items marked as ‘FINAL SALE’ cannot be returned for a refund or store credit.

Items purchased with a discount code or temporary promotion will be accepted for a return through the online returns portal.

Faulty Product:

If you have received a faulty item, please email info@artesands.com.au as soon as possible so our Customer Love team can assist in resolving this issue. This email must include:

  • Your order number.
  • Your style number.
  • 2 images (minimum) of the faulty garment.


Discounts and Promotions

Please note that sale items marked with ‘FINAL SALE’ will not be eligible for a return.

Items purchased with a discount code are acceptable for a return through the online portal.

Any orders made prior to an item going on sale are non-negotiable for a refund percentage once a sale begins.

RETURNS PRICING AND PROCEDURES

Returns pricing Australia:

All returns in Australia are FREE.

 

To return your products in Australia:

1. Use the below link to submit a request*
2. Once your request is approved*, follow the instructions sent to you via email to create a shipping label with Australia Post.
3. Download and print the return label. Tape this securely to the parcel. Please ensure the barcode is in full view and is not obstructed.
4. Pack your products in postal standard packaging.
5. Drop your parcel off to your nearest Australia Post office as soon as possible.

     

    Start a return

     

    *Please allow 2 business days for your request to be approved. Once this has occurred, you will receive an email with further instructions to access your return label

    Returns Pricing New Zealand & the Rest of the World:

    Artesands does not assume responsibility for the cost of return shipping for any international customer. We implore you to use the national postal service of your country for the most cost-effective option.

    If you require further assistance on how to ship a return from your country, please email info@artesands.com.au

    To return your products in New Zealand & Rest of World:

    1. Use the below link to submit a request*
    2. Pack your products in postal standard packaging.
    3. Drop your parcel off to your nearest Post Office as soon as possible.

       

      Start a return

       

      *Please allow 2 business days for your request to be approved.


      We recommend using registered postal services or express postage to ensure tracking is available as Artesands are not responsible for any lost packages. If tracking is available on your parcel, please send an email to our team and provide us with the tracking information.

      Processing timeframes:

      Your refund or store credit may take 4-6 business days to be processed. Banks and payment services (such as Paypal and Afterpay) may take up to 5-10 business days to clear funds into your account.

       

      Still have questions?
      Send an email to info@artesands.com.au and our Customer Love team will be happy to assist you.

      With love,
      The A team
      xx