Shipping & Returns


SHIPPING PRICING AND DELIVERY TIMEFRAMES


FREE delivery for any orders over AUD$150. Orders under AUD$150 will incur a AUD$9.50 delivery fee.


• Metro delivery: Within 2-3 business days*

• Regional delivery: Up to 3-5 business days*

• New Zealand delivery: Within 2-4 business days*

• International delivery: Up to 5-7 business days*


*During peak periods, delivery and processing times may take longer than usual. For more information please contact the delivery service provider directly.

Please be aware that online orders are not processed over the weekends or on Australian public holidays.


International shipping may incur duties, customs charges, and fees. These amounts must be paid by you directly to the Customs Service or its authorised service provider. For further information, we recommend contacting your local customs office.


Please note at this stage we are unable to ship directly to the following countries:

• Cyprus

• Israel

• Italy

• Greece

• Kazakhstan

• Lebanon

• Lithuania

• Mexico

• Russian Federation

• Slovakia

• Switzerland

• Turkey

• Ukraine

• United Arab Emirates


RETURNS POLICY


We want you to feel amazing in our swimwear. If it's not quite right, we offer:

• 110% Store Credit (no expiration)

• Full refund*


*Please note: Where items are marked as “FINAL SALE”, returns will not be accepted for a refund or store credit.

Items purchased using a discount code or temporary promotion can be returned through the online return portal.


REFUNDS ARE AVAILABLE FOR:


• Full-priced items (items purchased using a discount code or temporary promotion can be returned through the online return portal as usual).

• Recent orders within 30 days

• In original, un-washed and unworn condition with tags and hygiene strip attached.


Easy returns are great but avoiding a return is better. Be sure to check our size guide here or email us - we're happy to help you


FAULTY PRODUCT:


In the unlikely event of a faulty item, please contact us at info@artesands.com.au as soon as possible. Ensure to include your order number, style number and attach a minimum of 2 images of the faulty garment so our team can help find you the quickest resolution possible.



RETURNS PRICING AUSTRALIA:


All Australian returns are FREE!


HOW TO RETURN YOUR PRODUCT AUSTRALIA:


Step 1: Submit your return request in the link below and you will receive shipping instructions via email once your return has been approved. Please allow at least 2 business days for your request to be approved.

Start a return

Step 2: Once your return request is approved, you will receive instructions via email to prompt you to create a shipping label with Australia Post.

Step 3: Download and print your return label. Tape it securely to your parcel. Do not cover the barcode.

Step 4: Please return your products using postal standard packaging and ensure all items are in original, un-washed, unworn condition with tags and hygiene strip attached.

Step 5: Drop off your parcel to your nearest Australia Post as soon as possible.

 

Please allow up to 4-6 business days to process your store credit or refund.



RETURNS PRICING NEW ZEALAND & THE REST OF THE WORLD:


Artesands is not responsible for the cost of return shipping.

We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. If you need more advice on how best to ship your return from your country, please contact info@artesands.com.au


HOW TO RETURN YOUR PRODUCT NEW ZEALAND & REST OF THE WORLD:


Step 1: Submit your return request in the link below and you will receive shipping instructions via email once your return has been approved. Please allow at least 2 business days for your request to be approved.

Start a return

Step 2: Please return your products using postal standard packaging and ensure all items are in original, un-washed, unworn condition with tags and hygiene strip attached.

Step 3: We recommend using registered post or express post services to ensure tracking is available. Artesands is not responsible for any lost packages. Please provide us with the tracking info.



REIMBURSEMENTS


Once we have received your return, please allow up to 4-6 business days to process your store credit or refund.

Banks and payment services i.e Paypal and Afterpay, may take up to 5-10 business days to clear funds into your account.


DISCOUNTS AND PROMOTIONS


Items marked as “FINAL SALE” will not be accepted for a refund or store credit.

Items purchased using a discount code or temporary promotion can be returned through the online return portal.

When you sign up to our mailing list, you will receive an immediate discount code to use on your first full price purchase! You will also receive promotions and flash sales from time to time, however, any orders made prior to any sale are non-negotiable for a percentage of a refund once a sale commences. No exchanges, no exceptions.

Please note 15% off your first order is only valid for full price items.