Shipping & Returns
Have questions about delivery and returns? We’re here to help! See below for information on these processes.
SHIPPING PRICING AND DELIVERY TIMEFRAMES
Delivery is FREE for all orders that are valued at AUD $150 or higher. Orders less than AUD $150 will be charged an AUD $9.50 delivery cost.
- Metro postage: 2-3 business days*
- Regional postage: 3-5 business days*
- New Zealand postage: 2-4 business days*
- International postage: 5-7 business days*
*These estimates are subject to change during peak periods as delivery and processing times may extend past regular timeframes. For real-time information, please contact the delivery service provider directly.
*Please note that online orders are only processed during the working week, not over weekends or on Australian public holidays.
DUTIES, CUSTOMS CHARGES AND FEES
International shipping will incur duties and taxes. These charges must be paid directly to the Customs Service of your country. Artesands do not hold the responsibility of paying these charges. You are liable for these charges.
We advise that you research the potential duties and import taxes associated with your country before purchasing anything from our online store. For further information, please contact your local customs office.
Please be aware that we are unable to ship to the following countries:
- Russian Federation
- United Arab Emirates
Although we are unable to ship directly to these locations, we do have distributors that may be able to assist in delivering to these countries. Please send us an email at firstname.lastname@example.org if this applies to you and our Customer Love team will try to provide a solution.
If the swimwear you have purchased isn’t quite right, we offer your choice of a:
- 110% Store Credit (no expiration). OR
- Full refund*
*Refunds exclude shipping costs. These charges will not be refunded.
Items that fit the following criteria are eligible for a return:
- Full priced (not marked with ‘FINAL SALE’)*
- Ordered within the last 30 days.
- In original condition, un-worn and un-washed with tags and hygiene label attached.
PLEASE NOTE : Items marked as ‘FINAL SALE’ cannot be returned for a refund or store credit.
Items purchased with a discount code or temporary promotion will be accepted for a return through the online returns portal.
If you have received a faulty item, please email email@example.com as soon as possible so our Customer Love team can assist in resolving this issue. This email must include:
- Your order number.
- Your style number.
- 2 images (minimum) of the faulty garment.
Discounts and Promotions
Please note that sale items marked with ‘FINAL SALE’ will not be eligible for a return.
Items purchased with a discount code are acceptable for a return through the online portal.
Any orders made prior to an item going on sale are non-negotiable for a refund percentage once a sale begins.
RETURNS PRICING AND PROCEDURES
Returns pricing Australia:
All returns in Australia are FREE.
To return your products in Australia:1. Use the below link to submit a request*
2. Once your request is approved*, follow the instructions sent to you via email to create a shipping label with Australia Post.
3. Download and print the return label. Tape this securely to the parcel. Please ensure the barcode is in full view and is not obstructed.
4. Pack your products in postal standard packaging.
5. Drop your parcel off to your nearest Australia Post office as soon as possible.
*Please allow 2 business days for your request to be approved. Once this has occurred, you will receive an email with further instructions to access your return label
Returns Pricing New Zealand & the Rest of the World:
Artesands does not assume responsibility for the cost of return shipping for any international customer. We implore you to use the national postal service of your country for the most cost-effective option.
If you require further assistance on how to ship a return from your country, please email firstname.lastname@example.org
To return your products in New Zealand & Rest of World:1. Use the below link to submit a request*
2. Pack your products in postal standard packaging.
3. Drop your parcel off to your nearest Post Office as soon as possible.
*Please allow 2 business days for your request to be approved.
We recommend using registered postal services or express postage to ensure tracking is available as Artesands are not responsible for any lost packages. If tracking is available on your parcel, please send an email to our team and provide us with the tracking information.
Your refund or store credit may take 4-6 business days to be processed. Banks and payment services (such as Paypal and Afterpay) may take up to 5-10 business days to clear funds into your account.
Still have questions?
Send an email to email@example.com and our Customer Love team will be happy to assist you.
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