Shipping & Returns

Shipping to Australia

We offer flat rate shipping of $10 within Australia with free shipping on all orders of $100 or over.

Delivery on all orders within Australia is overnight except for some regional areas, please allow up to 3 business days for delivery in regional areas. Please note orders can be delayed up to 4 business days due to backload of orders with AUS Post we are trying our best to resolve this and apologies for any inconvenience

International Shipping

If you are located outside of Australia, we offer flat rate shipping of $10 with free worldwide shipping on all orders over $100.
Delivery on all international orders is 4-6 business days.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.

Returns

We want you to be happy with your swimsuit. If you are not satisfied for any reason we are happy to accept a return for a full refund or store credit for a future purchase or exchange within 14 days of receipt subject to the following conditions: 

- The swimsuit is unworn. Customers must try on the swimsuit wearing underwear.
- The swimsuit is returned in it's original condition with packaging, tags and protective hygiene strip in place. 
- The item has been purchased on sale. We are happy to exchange sale items for another size if available however we will not refund for change of mind. 

Once we receive the return, the products will undergo a quality review and once cleared you will receive a refund or store credit for the purchase price (excluding original shipping costs) directly to the original method of payment used for purchase. You will receive email notification of the status of your refund once it is finalised.

Returns Australia

We offer free returns for our AUSTRALIAN CUSTOMERS ONLY!

Simply use the returns label enclosed in your parcel and follow the steps.

Returns USA and the Rest of the World

Please return your order to the address listed below. Please include your order number and your name as we need some way to identify the return as yours. 

Unit 49

34-36 Ralph Street

Alexandria NSW 2015, Sydney, Australia

If using the original packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse. 

We can not accept responsibility for goods that we haven’t received when there is no tracking so we recommend using a traceable delivery method and supplying us with the tracking number. 

Artesands is not responsible for the cost of return shipping

    Exchange 

    If your bikini isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear (minus original shipping charges) if the following standards are met: 

    - The swimsuit is unworn and must be returned within 14 days of delivery of delivery date. Customers must try the swimsuit wearing underwear. 

    - The swimsuit is returned in its original condition with packaging, tags and protective hygiene strip in place. 

    Please note our store credits have no expiry date

    Faulty Items 

    Every product we send out is initially quality controlled, however, in the unlikely event of a faulty item, please contact us at info@artesands.com as soon as possible so we can start the exchange process or refund.

    Artesands will cover the original shipping costs if we deem the item to be faulty. Once your item is returned to us, has been inspected and if we conclude the product to be faulty, you will be given a store credit so you can repurchase from our online store or we will provide a full refund.