Shipping & Returns
Shipping to Australia
We offer flat rate shipping of $9.50 within Australia with free shipping on all orders of $100 or over.
Delivery on all orders within Australia is overnight except for some regional areas, please allow up to 3 business days for delivery in regional areas. Please note orders can be delayed up to 4 business days due to backload of orders with AUS Post we are trying our best to resolve this and apologies for any inconvenience
If you are located outside of Australia, we offer flat rate shipping of $9.50 with free worldwide shipping on all orders over $100.
Delivery on all international orders is 4-6 business days.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
We want you to be happy with your swimsuit. If you are not satisfied for any reason we are happy to accept a return for a full refund within 14 days of receipt subject to the following conditions:
Due to current global conditions we have opened our returns policy, anything ordered from 23/03/2020 we will accept returns until advised, subject to the following conditions:
- The swimsuit is unworn. Customers must try on the swimsuit wearing underwear.
- The swimsuit is returned in it's original condition with packaging, tags and protective hygiene strip in place.
- The item has not been purchased on sale. We are happy to offer a store credit on sale items however we will not refund for change of mind.
Once we receive the return, the products will undergo a quality review and once cleared you will receive a refund for the purchase price (excluding original shipping costs) directly to the original method of payment used for purchase. You will receive email notification of the status of your refund once it is finalised.
Please note sale items CANNOT be returned for a refund. A store credit will be issued.
We offer free returns for our AUSTRALIAN CUSTOMERS!
Click HERE to start a return.
USA returns are FREE! Follow the link here to submit your return, you will receive shipping instructions via email once your return has been approved.
Due to COVID-19 there are major delays. Please note it may take anywhere between 21 - 31 working days to process returns from USA as it takes time for items to get from our USA warehouse back to Australia.
Returns Rest of the World
Please return your order to the address listed below. Please include your order number and your name as we need some way to identify the return as yours.
Unit 49, 34-36 Ralph Street,
Alexandria NSW 2015
If using the original packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.
We can not accept responsibility for goods that we haven’t received when there is no tracking so we recommend using a traceable delivery method and supplying us with the tracking number.
Artesands is not responsible for the cost of return shipping
Every product we send out is initially quality controlled, however, in the unlikely event of a faulty item, please contact us at firstname.lastname@example.org as soon as possible so we can start the refund.
Artesands will cover the original shipping costs if we deem the item to be faulty. Once your item is returned to us, has been inspected and if we conclude the product to be faulty, you will be provided a full refund.
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