Lodge a Return
We want you to feel amazing in our swimwear. If it's not right, all the details you need to know are below!
Please note, items marked as “FINAL SALE”, are not eligible for returns (unless faulty), so please choose carefully.
If you are ordering online for the first time, or unsure about your size or have questions about a particular style or colour, please contact us prior to ordering. We’d love to help!
HOW TO RETURN YOUR PRODUCT – AUSTRALIA/USA
How do I lodge my return?
To lodge a return, follow this link to our returns portal and follow the steps.
If you are using a discount code on full priced items, you are still eligible for a return!
Returns are available for recent orders within 30 days. Items must be in original, unworn condition with tags and hygiene strip attached. If you paid for shipping at the time of your original order, you will not be refunded the cost of shipping when we process your return back to your original payment method.
HOW TO RETURN YOUR PRODUCT - REST OF THE WORLD:
We hope you love your swimwear, but if you are not completely satisfied with your purchase, we accept returns for a refund or store credit only.
Step 1: Submit your return request to email@example.com
For any faulty garments, please provide up to 4 images.
Once we receive your request, we will provide you with instructions via email once your return has been approved. Please allow at least 2 business days for your request to be approved.
Step 2: Please return your products using postal standard packaging and ensure all items are in original, un-washed, unworn condition with tags and hygiene strip attached.
Step 3: We recommend using registered post or express post services to ensure tracking is available. Artesands is not responsible for any lost packages. Please provide us with the tracking info to assist in monitoring your return.
- Opt for an Exchange to avoid any handling fees!
- Exchanges are only available for AU and US customers at this time. If the original order was purchased with a discount code, unfortunately it will not apply to the exchange, unless you are simply exchanging the size of the same style.
- Please note, for our US exchanges we are only able to offer in-line exchanges for the same item in a different size. Any exchanges seeking a different product completely are encouraged to return for a store credit and re-purchase their desired item.
- There is a 28-day period between when you submit your exchange and when you drop it off at the post office.
- Exchange orders will be processed automatically once your return has been received by the Post Office. You will receive tracking confirmation right away once your exchange has been dispatched from our warehouse!
- If you don’t manage to drop off your item in time at the Post Office and your item sells out your exchange request will convert into a standard return, and you will be refunded for you items.
STORE CREDIT (GIFT CARD)
- Opt for a Store Credit to avoid any handling fees!
- Gift cards have a validity period of 3 years (36 months) and cannot be extended after expiry.
- Gift Cards are not redeemable for cash and cannot be applied on previous or existing orders.
- Refunds will incur a $11.95 handling fee, to cover postage costs back to our warehouse, this will be deducted from your refund at the time of processing.
- All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (e.g., store credit gift card + PayPal/Credit Card/Debit Card/Afterpay), the funds will be reversed to those methods accordingly and it can take up to 10 business days for the refund to be reflected at your end.
- Easy returns are great but avoiding a return is better. Be sure to check our size guide here or email us - we're happy to help you.
- No changes can be made to your return request once you have posted your return. Any changes MUST be requested with our Customer Care team prior to you shipping your return.
- All returned items must be received back to us in original condition - unworn, unwashed, with all tags / hygienic stickers still attached.
- Please allow 4-6 business days for our returns department to process your return.
- We offer free return shipping on all returns opting for a Store Credit (gift card) or Exchange lodgement.
- Any returns opting for a refund will have the $11.95 handling fee, to cover cost of postage back to our warehouse, this will deduct from the refund at time of processing.
- Original shipping costs are non-refundable
Receiving a faulty item is unlikely, but it can happen! If you have received a faulty item, please email us immediately so our customer service team can assist in resolving this incident. This email must include:
- Your order number.
- Your style number.
- 2 images (minimum) of the faulty item.
DISCOUNTS AND PROMOTIONS
Please note that sale items marked with ‘FINAL SALE’ will not be eligible for a return, unless faulty.
Items purchased with a discount code are acceptable for a return through the online portal.
Any orders made prior to an item going on sale are non-negotiable for a refund percentage once a sale begins.
For Gift with Purchase offers, the Gift With Purchase cannot be redeemed for cash and is only available at time of purchase. Your Gift With Purchase cannot be returned or exchanged. If you claim a Gift With Purchase with your order and wish to lodge a change of mind return, your return outcome for any full-priced items are limited to exchange only.
Still have questions?
Send an email to firstname.lastname@example.org and our Customer Love team will be happy to assist you.
The A team xx