Shipping and Returns

Shipping
  • We offer flat rate shipping of $10 within Australia with free shipping on all orders of $100 or over.

    Delivery on all orders within Australia is overnight except for some regional areas, please allow up to 3 business days for delivery in regional areas.

 

  • If you are located outside of Australia, we offer flat rate shipping of $10 with free worldwide shipping on all orders over $100

    Delivery on all international orders is 4-6 business days.

    Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.

Returns

  • We want you to be happy with your swimsuit. If you are not satisfied for any reason we are happy to accept a return for a full refund within 14 days of receipt subject to the following conditions: 

    - The swimsuit is unworn. Customers must try on the swimsuit wearing underwear.
    - The swimsuit is returned in it's original condition with packaging, tags and protective hygiene strip in place. 
    - The item has been purchased on sale. We are happy to exchange sale items for another size if available however we will not refund for change of mind. 

    Once we receive the return, the products will undergo a quality review and once cleared you will receive a refund for the purchase price (excluding original shipping costs) directly to the original method of payment used for purchase. You will receive email notification of the status of your refund once it is finalised. 

    We do not refund shipping charges for items that are returned, other than for faulty items.

 

  • Please return your order to the address listed below. Please include your order number and your name as we need some way to identify the return as yours. 

    Unit 49
    34-36 Ralph Street
    Alexandria NSW 2015, Sydney, Australia

    If using the original packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse. 

    We can not accept responsibility for goods that we haven’t received when there is no tracking so we recommend using a traceable delivery method and supplying us with the tracking number. 

    Artesands Swim is not responsible for the cost of return shipping

Exchange 

  • Sorry, we are unable to process exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.